Monday CLOSED
Tuesday 9am-6pm*
Wednesday 9am-6pm*
Thursday 9am-6pm*
Friday 9am-6pm*
Saturday 9am-6pm*
Sunday CLOSED
We will always do our best to get back to you as quick as possible!
Please bear in mind that we are a two person team and are also running our shop at the same time. Due to most of our orders being bespoke, we cannot rely on an automated ordering and invoicing service*.
If you have contacted us outside of these hours, please understand that Saturdays are super busy days for us and we may be unable to respond on our days off (Sundays and Mondays) /until back at work!
We must inform all customers that all of our goods are produced in a kitchen which handles allergens including (but not limited to) gluten, dairy, eggs, soya, nuts, sesame and sulphites.
We believe that everyone deserves to enjoy good food, safely, no matter their dietary requirements or allergies. Our staff have allergen training and family members with allergies - we understand the importance of catering for you safely and do our upmost to produce safe, allergen-friendly goods.
Please understand that we cannot 100% guarantee there is no risk of cross contamination, but we assure you that we try our very best to reduce this risk and keep all allergen-friendly baking separate to baking which does contain allergens.
We recommend storing our cakes in a fridge and only removing them just before they are to be enjoyed.
Due to the use of buttercream and fresh produce, cakes left unrefrigerated will melt and slide.
Cakes are best served within 24 hours of collection but can be enjoyed for up to 4 days.
We do our upmost to stabilise our cakes as much as we can, once the cake has left our premises, we are no longer liable for the condition of the cake through transport and storage. We would advise against travelling long distances with cakes.
For weddings, we only travel maximum 1 hour with a cake and continue decoration at the venue upon arrival.
Catering will be provided with both allergen information and how best to store/enjoy.
All cakes are presented to customers on collection, once the cake has left our premises it is now the responsibility of the customer to store the cake accordingly and we are no longer responsible for the condition of the cake provided you were happy with your cake when leaving the shop.
If you fail to collect your cake, without prior notice, you will not be eligible for a refund.
Available Collection Hours*:
Monday CLOSED
Wednesday 10am-4pm
Thursday 10am-4pm
Friday 10am-4pm
Saturday 10am-4pm (please try to avoid lunchtime as this is often our busiest time in the shop!)
Sunday CLOSED
*some orders can be fulfilled outside of these hours, - please enquire if your date is a Sunday/Monday and we can let you know what is possible!
We will always do our best to accommodate.
If you have ordered/purchased any custom cake toppers or decorations from us, we require a full payment for these items, regardless of cancellation or late delivery. These items cannot be returned and are unlikely to be useable for another customer in the future. We are happy to pass them onto you regardless.
If ordering bespoke toppers through us, we require 14 days notice to guarantee delivery.
We cannot guarantee delivery if ordered as little as 7 days before collection, but you are welcome to risk it!
You are welcome to source your own toppers for us to place.
Due to the use of buttercream and fresh produce, our cakes MUST be stored in a suitable fridge and only displayed as close to the time of cutting as possible.
Please ensure that your venue has appropriate refrigeration and preparation facilities to store your cake until it is needed to be displayed/cut.
We may need to assemble your tiered cake at the venue to ensure it arrives as perfect as possible, please ensure there are facilities available for us to do this - this is dependent on your location and order, we will do our best to communicate this.
Once our bakers have left your premises, it is now the responsibility of the customer/venue to store the cake accordingly and we are no longer responsible for the condition of the cake provided you were happy with your cake at our point of departure.
Custom Cakes & Best Sellers
As all of our cakes are handmade and hand decorated from scratch to order, we ask that full payment is received a minimum of 72hrs before the date of your collection, unless otherwise specified - this will be detailed and a date will be given on your invoice. If payment is not received by this date, we will unfortunately be unable to fulfil your order.
Wedding Cakes / Catering / Events
Deposit = 50% of full balance due.
Please note: deposits are non-refundable.
Deposits are required 4 weeks after confirming your order/quote and receiving an invoice (this is dependent on the notice we are given before your wedding, we are able to adapt these dates accordingly at our discretion).
Full payment is due 4 weeks before the date of your event.
If you are unsatisfied with your cake or catering, please do not hesitate to get in touch. We will always do our best to ensure your satisfaction and rectify the issue if possible. Once items have been consumed, we are unable to issue a full refund or remake your product.
If you need to cancel your order, this is not a problem, but please try to give us as much notice as you possibly can. As everything we do is baked/made to order, ingredients are often purchased in advance and our products can take a couple of days to make.
Our cancellation/refund policy for custom cakes and best sellers is as follows:
If you cancel your order within:
If you need to cancel your wedding cake/catering or event, this is not a problem, but please try to give us as much notice as you possibly can. As everything we do is baked/made to order, ingredients are often purchased in advance and our products can take a couple of days to make.
Our cancellation/refund policy for wedding cakes/catering/events is as follows:
If you cancel your order within:
This policy is at ABDA's discretion, and we will work with you the best we can in a reasonable and respectable manner.
Coffee Subscription Terms and Conditions
Minimum Term: Subscriptions cannot be canceled within the first 3 months. After the minimum term, cancellations must be made at least 7 days before the next billing cycle to avoid charges for the upcoming period.
Free Welcome Gift, £5 Discount, and £5 Voucher
1 Welcome Gift: A free welcome gift will be included in the first shipment of your subscription. Subscribers are unable to determine the contents of this gift.
2 £5 Discount: A £5 discount will automatically be applied to the first order of your subscription, when the code: WELCOME5 is applied during sign up. If the code is not entered, we are unable to refund or credit the £5 at a later date.
3 £5 Voucher: Subscribers will receive a £5 voucher via email after completing their first month of subscription. The voucher can be used on future purchases but cannot be redeemed for cash or combined with other offers.
1. Introduction
By subscribing, you agree to the following terms and conditions.
Please read them carefully before using the service.
2. Subscription Overview
The Coffee Subscription Service provides subscribers with recurring deliveries of coffee products as per the chosen plan. Subscribers can select their preferred coffee (beans or ground) and will receive a minimum of one 250g House Blend, and one 250g Guest Coffee per month, and can cancel or amend their subscription via our online portal.
3. Subscription Plans
3.1 Plan Options:
We currently offer a monthly subscription plan.
3.2 Customisation:
Subscribers may customise their plans, including selecting coffee type (caffeinated or decaffeinated and grind size, subject to availability.
3.3 Changes to Plans:
We reserve the right to update or modify subscription plans, including pricing and features, with prior notice to subscribers.
4. Payment
4.1 Billing Cycle:
Subscription fees are charged on a recurring basis according to the selected plan (e.g., monthly).
4.2 Payment Methods:
Accepted payment methods include credit/debit cards and other options as specified during sign-up. By providing payment information, you authorize us to charge the applicable fees.
4.3 Failed Payments:
If payment fails, we will notify you, and your subscription may be paused or canceled if payment is not resolved.
5. Shipping and Delivery
5.1 Shipping Costs:
Shipping fees may be included or charged separately based on the subscription plan.
5.2 Delivery Locations:
Subscriptions are available for delivery to eligible addresses as specified during registration.
5.3 Delivery Times:
We strive to deliver orders within the specified timeframe but are not liable for delays caused by circumstances beyond our control.
6. Subscription Management
6.1 Account Changes:
Subscribers can update personal details, preferences, and shipping addresses via their account dashboard.
6.2 Pausing or Canceling:
Subscriptions can be paused or canceled at any time through the account dashboard, subject to our cancellation policy (see Section 7).
7. Cancellation Policy
7.1 Notice Period:
Cancellations must be made at least 7 days before the next billing cycle to avoid charges for the upcoming period.
7.2 Refunds:
Refunds are not available for delivered products. If a cancellation request is made after payment but before shipment, a refund may be issued, dependent on if your order can be cancelled.
8. Quality Assurance
We take pride in delivering high-quality coffee. If you receive a damaged or defective product, please notify us within 7 days of delivery for a replacement or credit.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By subscribing, you consent to the collection and use of your information.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the subscription service, including delays or interruptions caused by third parties.
11. Amendments
We reserve the right to modify these terms and conditions at any time. Subscribers will be notified of significant changes, and continued use of the service constitutes acceptance of the revised terms.
12. Contact Us
For questions or concerns about your subscription, please contact us at:
ABDA
info@abdas.co.uk
Introduction
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the United Kingdom’s Data Protection Act 2018 (DPA 2018) and the UK General Data Protection Regulation (UK GDPR). By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Personal Information: Name, address, email address, phone number, and other contact details.
1.2 Account Information: Login credentials, profile details, and transaction history.
1.3 Technical Data: IP address, browser type, operating system, and device information.
1.4 Usage Data: Details about your usage of our website or app, including pages visited, time spent, and navigation patterns.
1.5 Communication Data: Any information you provide when you contact us, such as feedback, queries, or customer support requests.
2. How We Use Your Information
We use your personal data for the following purposes:
2.1 To provide and manage our services. 2.2 To communicate with you, including sending updates, newsletters, or promotional materials. 2.3 To process transactions and ensure the security of payments. 2.4 To analyze usage trends and improve our services. 2.5 To comply with legal obligations or protect our legal rights.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
3.1 Consent: When you have provided explicit consent for specific purposes. 3.2 Contractual Necessity: When processing is necessary to fulfill a contract with you. 3.3 Legal Obligation: When processing is required to comply with a legal duty. 3.4 Legitimate Interests: When processing is necessary for our legitimate interests, provided these do not override your rights.
4. Sharing Your Information
We may share your personal data with the following parties:
4.1 Service Providers: Third parties who assist us in delivering our services, such as payment processors or IT support. 4.2 Legal Authorities: When required to comply with legal obligations or respond to lawful requests. 4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or disclosure. However, no system can guarantee complete security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements.
7. Your Rights
Under the UK GDPR, you have the following rights:
7.1 Access: The right to request access to your personal data. 7.2 Correction: The right to request correction of inaccurate or incomplete data. 7.3 Erasure: The right to request deletion of your personal data. 7.4 Restriction: The right to restrict processing of your personal data. 7.5 Portability: The right to request transfer of your personal data to another party. 7.6 Objection: The right to object to the processing of your personal data for specific purposes. 7.7 Withdraw Consent: The right to withdraw consent at any time.
To exercise your rights, please contact us using the details below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our [Cookie Policy].
9. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
ABDA info@abdas.co.uk
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