Privacy Policy / Terms & Conditions

Coffee Subscription Terms and Conditions

Minimum Term: Subscriptions cannot be canceled within the first 3 months. After the minimum term, cancellations must be made at least 7 days before the next billing cycle to avoid charges for the upcoming period.

Free Welcome Gift, £5 Discount, and £5 Voucher 

1 Welcome Gift: A free welcome gift will be included in the first shipment of your subscription. Subscribers are unable to determine the contents of this gift.

2 £5 Discount: A £5 discount will automatically be applied to the first order of your subscription, when the code: WELCOME5 is applied during sign up. If the code is not entered, we are unable to refund or credit the £5 at a later date.

3 £5 Voucher: Subscribers will receive a £5 voucher via email after completing their first month of subscription. The voucher can be used on future purchases but cannot be redeemed for cash or combined with other offers.

4 You must sign up by 1st February 23:59pm to be eligible for the free gift, discount and £5 voucher.

1. Introduction

By subscribing, you agree to the following terms and conditions. 

Please read them carefully before using the service.

2. Subscription Overview

The Coffee Subscription Service provides subscribers with recurring deliveries of coffee products as per the chosen plan. Subscribers can select their preferred coffee (beans or ground) and will receive a minimum of one 250g House Blend, and one 250g Guest Coffee per month, and can cancel or amend their subscription via our online portal.

3. Subscription Plans

3.1 Plan Options: 

We currently offer a monthly subscription plan.

3.2 Customisation: 

Subscribers may customise their plans, including selecting coffee type (caffeinated or decaffeinated and grind size, subject to availability.

3.3 Changes to Plans: 

We reserve the right to update or modify subscription plans, including pricing and features, with prior notice to subscribers.

4. Payment

4.1 Billing Cycle: 

Subscription fees are charged on a recurring basis according to the selected plan (e.g., monthly).

4.2 Payment Methods: 

Accepted payment methods include credit/debit cards and other options as specified during sign-up. By providing payment information, you authorize us to charge the applicable fees.

4.3 Failed Payments: 

If payment fails, we will notify you, and your subscription may be paused or canceled if payment is not resolved.

5. Shipping and Delivery

5.1 Shipping Costs: 

Shipping fees may be included or charged separately based on the subscription plan.

5.2 Delivery Locations: 

Subscriptions are available for delivery to eligible addresses as specified during registration.

5.3 Delivery Times: 

We strive to deliver orders within the specified timeframe but are not liable for delays caused by circumstances beyond our control.

6. Subscription Management

6.1 Account Changes: 

Subscribers can update personal details, preferences, and shipping addresses via their account dashboard.

6.2 Pausing or Canceling: 

Subscriptions can be paused or canceled at any time through the account dashboard, subject to our cancellation policy (see Section 7).

7. Cancellation Policy

7.1 Notice Period: 

Cancellations must be made at least 7 days before the next billing cycle to avoid charges for the upcoming period.

7.2 Refunds: 

Refunds are not available for delivered products. If a cancellation request is made after payment but before shipment, a refund may be issued, dependent on if your order can be cancelled.

8. Quality Assurance 

We take pride in delivering high-quality coffee. If you receive a damaged or defective product, please notify us within 7 days of delivery for a replacement or credit.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By subscribing, you consent to the collection and use of your information.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the subscription service, including delays or interruptions caused by third parties.

11. Amendments

We reserve the right to modify these terms and conditions at any time. Subscribers will be notified of significant changes, and continued use of the service constitutes acceptance of the revised terms.

12. Contact Us

For questions or concerns about your subscription, please contact us at:

ABDA
info@abdas.co.uk

Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the United Kingdom’s Data Protection Act 2018 (DPA 2018) and the UK General Data Protection Regulation (UK GDPR). By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Personal Information: Name, address, email address, phone number, and other contact details.

1.2 Account Information: Login credentials, profile details, and transaction history.

1.3 Technical Data: IP address, browser type, operating system, and device information.

1.4 Usage Data: Details about your usage of our website or app, including pages visited, time spent, and navigation patterns.

1.5 Communication Data: Any information you provide when you contact us, such as feedback, queries, or customer support requests.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To provide and manage our services. 2.2 To communicate with you, including sending updates, newsletters, or promotional materials. 2.3 To process transactions and ensure the security of payments. 2.4 To analyze usage trends and improve our services. 2.5 To comply with legal obligations or protect our legal rights.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

3.1 Consent: When you have provided explicit consent for specific purposes. 3.2 Contractual Necessity: When processing is necessary to fulfill a contract with you. 3.3 Legal Obligation: When processing is required to comply with a legal duty. 3.4 Legitimate Interests: When processing is necessary for our legitimate interests, provided these do not override your rights.

4. Sharing Your Information

We may share your personal data with the following parties:

4.1 Service Providers: Third parties who assist us in delivering our services, such as payment processors or IT support. 4.2 Legal Authorities: When required to comply with legal obligations or respond to lawful requests. 4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or disclosure. However, no system can guarantee complete security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights:

7.1 Access: The right to request access to your personal data. 7.2 Correction: The right to request correction of inaccurate or incomplete data. 7.3 Erasure: The right to request deletion of your personal data. 7.4 Restriction: The right to restrict processing of your personal data. 7.5 Portability: The right to request transfer of your personal data to another party. 7.6 Objection: The right to object to the processing of your personal data for specific purposes. 7.7 Withdraw Consent: The right to withdraw consent at any time.

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our [Cookie Policy].

9. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

ABDA info@abdas.co.uk